Aigiri Natural’s Privacy Policy

This Privacy Policy describes how Aigiri Natural’s (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, www.aigiristore.com (the “Website”), and interact with us via our WhatsApp Business API and other customer support channels.

1. Information We Collect

We collect several different types of information for various purposes to improve our services to you.

  • Personal Information: This includes information that can be used to identify you directly, such as:
  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Payment information (credit card details are not stored)
  • Usage Data: This includes information automatically collected about your activity on the Website, such as:
  • IP address
  • Browser type
  • Operating system
  • Referring URL
  • Search terms
  • Pages visited
  • Time spent on the Website
  • Interactions with the Website

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To fulfill your orders and provide you with the products and services you purchase.
  • To send you administrative information, such as order confirmations, invoices, and technical notices.
  • To personalize your experience on the Website by remembering your preferences and past purchases.
  • To improve our Website and services by analyzing how you use them.
  • To send you transactional updates, delivery tracking, and marketing/promotional communications via Email, SMS, and WhatsApp, subject to your consent.
  • To comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and provide our services, such as payment processors, shipping companies, and marketing agencies. These third-party service providers are obligated to use your information only as instructed by us and in accordance with this Privacy Policy.

We may also disclose your information if we are required to do so by law or if we believe such disclosure is necessary to protect our rights or the safety of others.

4. Your Choices

You have several choices regarding your personal information:

  • You can opt-out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.
  • You can access and update your personal information through your account on the Website.
  • You can request to access, correct, or delete your personal information, or nominate a legal representative under the Digital Personal Data Protection Act, 2023 (DPDP Act), by contacting our Grievance Officer at care@aigiristore.com.

5. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

7. Children’s Privacy

Our Website is not directed to minors. Under the Indian Majority Act, 1875, and the DPDP Act, 2023, we do not knowingly collect personal data from individuals under the age of 18 without verifiable parental consent. If you are a parent or guardian and believe your minor child has provided us with personal information, please contact us immediately at care@aigiristore.com to have it securely removed.

8. Data Storage and Security

Your personal data is securely stored on our independent servers hosted in India. We adhere to the reasonable security practices mandated under the Information Technology Act, 2000. We do not transfer your personal data internationally unless strictly necessary for providing our services (e.g., global payment gateways) and only in compliance with applicable Indian data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us and Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our legal entity and Grievance Officer are as follows:
Legal Entity Name: Aigiri Natural’s
Registered Address: Shop No. 6, Dev Shrushti 2, Bs. GSC Bank, Lad Soc. Road, Nehru Park, Vastrapur, Ahmedabad, Gujarat – 380015
Grievance Officer: Chinmay Joshi
Email: care@aigiristore.com

As mandated by the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours and shall endeavor to redress the complaint within one (1) month from the date of receipt. Questions about the Terms of Service should be sent to us at the email provided above.

care@aigiristore.com